Support as a Service for Technology
Respond to every customer, 24/7, with an elastic and on demand support model.
We’re VERY familiar with WordPress, Shopify, MySQL, CSS, JavaScript, PHP, cPanel and other popular tech systems.
T1, T2 and T3 tech support
Our per response model covers frontline support, typically helping with known issues or helping with basic bug troubleshooting and documentation. Our dedicated agent service helps with T2 and T3 support, which includes things like checking code, customizing code, re-installs and anything else needed to help your customers faster.
Management and training included
All of our services include management and training. Even if you’re paying per agent, that service includes regular 1:1 agent training, feedback and career planning. We ensure replacement or extra capacity is available quickly as needed to deliver a consistent experience.
Professional and thoughtful communication
Our agents report to experienced support managers who enforce a specific style guide in our communication. We’ve worked with 200+ companies to build better support experiences. We regularly review communication and grammar abilities with all agents.
