Customer Support as a Service – pricing & details

Deliver consistently high quality customer service with fast response times, 24/7. Our complete support operation on demand includes all management, training and QA, while you only pay per response.

Learn more about how our service works.

Elastic

Perfect for volumes, big and small!

  • Per response pricing.
  • Scale up or down as you need.
  • Ongoing training and support of new agents managed by Solid Rock.
  • Timezone and people management by Solid Rock.
  • Pay as you go.

Dedicated

Ideal for clients with more specialist support requirements

  • Per agent pricing.
  • Support specialization.
  • 6 month minimum commitment.
  • Fixed billing.

Hybrid

Made for larger scale support operations – the best of both worlds!

  • A combination of per agent and per response pricing.

Dedicated client captain and account manager come with all plans.

Not sure what you need? Schedule a call for a demo or to explain your situation a little more.

Browse more of our solutions

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eCommerce Customer Support

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SaaS Customer Support

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WordPress Support

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Startup Customer Support

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How It Works

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Excellent Customer Experience

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Burst Coverage

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Learning Your Business