Support as a Service for eCommerce
Help your customers faster with 24/7 Support as a Service. We match your brand voice with weekly training, QA, documentation and agent onboarding.
Deliver faster refunds, replacement and shipping changes
Our team connects directly to your existing help desk and solves every issue relating to exchanges, billing questions and returns. We typically respond in a couple of hours to every ticket, 24/7, including weekends and holidays. For exact response times, get in touch with us.
Turn your service up or down as you need it
Our service is elastic, so you only pay for responses. When volume increases, we’re there to help. When volume goes down, we automatically turn down. We keep a team of agents and managers trained at all times.
Management and training included
Every account includes multiple agents across time zones, each reporting to a local manager. Our agents are spread across all regions – North America, Europe and APAC – giving us 24/7 coverage, while agents can work their normal working hours. This helps us recruit and retain the best agents. Learn more about how our service works here.
