WordPress support for themes and plugins
24×7 support as a service
Complete WordPress support on demand
We provide a complete support operation on demand. This means that we handle all of the agent management, training and coverage to provide 24/7 support. Many WordPress clients have at least six agents working on their account at the same time, plus managers.
Multichannel support
If your help desk connects to a channel, we can support it. This means we can talk to your customers on Facebook, in-app chat and more. We can also support the comment pages on ThemeForest and CodeCanyon.
Scalable coverage with elastic pricing
We charge per response using elastic monthly pricing. This means you pay each month based on your support volume and not based on a fixed head count. As volume goes up – usually at the beginning of the year, or if you launch a new product or update – we can handle extra volume. As your volume goes down – usually around the holidays or weekends – you still only pay for output.
